My dad retired from the Army a few years ago and kept his insurance with USAA, so my insurance is also USAA. I can see why he stuck with them for so long.

Each time I called the other person was courteous, helpful, and knowledgeable. I screwed up the first time I called and only made a claim on the window/car door damage. I was going to claim my stereo against my renter's insurance, but found out it wasn't covered. So I called USAA back, got a different lady, and sorted the situation out. Ms. Held was even cooler than the first lady I spoke with.

They sent a window repair service out to where I was working and that repair was done in less than 30 minutes when they said it may take 90. I didn't have to repeat any of my account information (something that annoys the piss outta me when on phone-based customer service). Ms. Held and I toured USAA's available inventory of stereos and picked one that is in nearly every aspect the same as the one I had before.

She set me up with a collision company that is hardly a two minute drive from my apartment for an appointment the next day and they found some additional dents near the point of entry which I had not seen. We've got a date set for next Monday for the repairs and they'll give me a rental for that period. I walked in at 5:15pm and they closed at 5:30pm, so they stayed open a little longer to accomodate me.

I was just impressed with the quality, speed, and usefulness of the service from all the parties involved. Especially when I was told over the phone when with USAA: "Don't worry about not knowing what to do. It's our job to see that you have to call here as infrequently as possible."

If I had opposible thumbs on my feet, I'd give them four thumbs up.